Terms and Conditions

1. ACCEPTANCE OF TERMS

By registering for an account, accessing, or using Talk To Your Data ("TTYD," "the Service," "our platform"), you ("you," "your," "user") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and Talk To Your Data, S.L. (en constitución), a company to be incorporated under the laws of Spain ("we," "us," "our," "Company").

Talk To Your Data, S.L. is currently in the process of incorporation. These Terms will be updated to reflect final corporate registration details once available.

2. DESCRIPTION OF SERVICE

TTYD is a Software-as-a-Service (SaaS) platform that enables users to:

• Connect to a wide range of external tools and data sources (including but not limited to databases, third-party platforms, and cloud services)
• Interact with their data through artificial intelligence-powered natural language queries
• Manage organizational access and collaborate with team members
• Visualize and analyze data through our chat interface

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Registration

• You may register using email/password or through third-party OAuth providers
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information during registration
• You are responsible for all activities that occur under your account

3.3 Organization Accounts

• Upon registration, you will be assigned to an organization and you may modify your organization settings at any time
• Organization administrators have additional rights and responsibilities over organizational data and members

4. DATA HANDLING AND PRIVACY

4.1 Your Data

• Integration Credentials: Connection details (such as API keys, tokens, and database credentials) for your external tools and data sources are encrypted and stored using Infisical, a secure credential management service. We implement industry-standard encryption both at rest and in transit.
• Data Access: We do not store or copy the full content of your connected data sources (e.g., database records, emails, e-commerce transactions). We only retain metadata, query logs, and limited output necessary to deliver the functionality of the Service.
• Chat History: Conversations with our AI system are stored to improve your experience, maintain context, and provide organizational visibility where applicable.

4.2 Data Processing

• We use artificial intelligence models to process your queries
• Your database queries and responses may be processed by these third-party AI services
• We implement strict access controls and only allow read-only operations on your databases unless you explicitly grant write access
• You retain full control over what data is accessible through our platform via access scopes, exclusions, or permission settings

4.3 GDPR Compliance

As we operate in Spain and serve EU users, we comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity and legitimate interests
• Data Subject Rights: You have the right to access, rectify, erase, restrict processing, data portability, and object to processing
• Data Retention: We retain personal data only as long as necessary for service provision and legal compliance
• Data Protection Officer: Contact team@talktoyourdata.com for privacy-related inquiries

4.4 International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

5. USE OF THE SERVICE

5.1 Permitted Use

You may use the Service for legitimate business purposes to analyze and query your own databases and data.

5.2 Prohibited Use

You may not:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or other users' data
• Upload, transmit, or process any malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract source code from our Service
• Use the Service to process personal data of others without proper legal basis
• Violate any third-party rights, including intellectual property rights
• Attempt to circumvent our security measures or access controls
• Use the Service to compete with us or develop competing products

5.3 Database Security

• You are responsible for the security of your database credentials and connections
• You should follow database security best practices and limit access appropriately
• You acknowledge that our Service requires read access to your databases to function

6. ARTIFICIAL INTELLIGENCE AND THIRD-PARTY SERVICES

6.1 AI Processing

• Our Service uses AI models from but not limited to OpenAI and Google to interpret and respond to your queries
• AI responses are generated based on your data and may not always be accurate
• You should verify AI-generated insights before making business decisions
• We cannot guarantee the accuracy, completeness, or reliability of AI responses

6.2 Third-Party Services

TTYD integrates with selected third-party providers to deliver core functionalities such as authentication, secure credential storage, payment processing, email delivery, AI-powered query handling, and analytics.

These services may include, for example:

• Authentication Providers (e.g., GitHub, Google)
• AI Service Providers (e.g., OpenAI, Google)
• Payment Processors (e.g., Stripe)
• Credential Management Services (e.g., Infisical)
• Analytics Services (PostHog Europe) - for anonymous usage analytics and service improvement
• Communication Tools (e.g., transactional email platforms)

Your use of these services through our platform may be subject to their own terms and privacy policies. Where required, we ensure appropriate data protection safeguards are in place.

7. BILLING AND PAYMENTS

7.1 Subscription Plans

• We offer various subscription plans with different features and limitations
• Pricing is available on our website and may change with 30 days' notice
• You may start with a trial period

7.2 Payment Processing

• Payments are processed through Stripe, a third-party payment processor
• You authorize us to charge your designated payment method for applicable fees
• All fees are non-refundable except as required by law or as specified in these Terms

7.3 Billing Disputes

• You must notify us of any billing disputes within 30 days of the charge
• Failure to pay fees may result in suspension or termination of your account

8. INTELLECTUAL PROPERTY

8.1 Our Intellectual Property

• The Service, including all software, content, and technology, is owned by us and protected by intellectual property laws
• We grant you a limited, non-exclusive, non-transferable license to use the Service

8.2 Your Content

• You retain ownership of your data and content
• You grant us a license to process your data as necessary to provide the Service
• You represent that you have the right to use and share any data you provide to the Service

9. DISCLAIMER OF WARRANTIES

You acknowledge that:

• Computer systems may experience downtime, errors, or security vulnerabilities, or interruptions
• While we implement robust security measures, no system is entirely immune to potential risks or unauthorized access
• AI-generated responses may contain inaccuracies or errors
• Database connectivity may be affected by factors outside our control
• Data processing services may have limitations or interruptions

10. LIMITATION OF LIABILITY

10.1 Liability Cap

10.2 Excluded Damages

10.3 Data Loss and Security

11. INDEMNIFICATION

12. TERMINATION

12.1 Termination by You

You may terminate your account at any time by contacting us or using account settings.

12.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• Your account becomes delinquent on payments
• We believe your use poses a security risk
• Required by law or legal process

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your account data after a reasonable retention period
• Stored database credentials will be securely deleted from Infisical
• Outstanding fees remain due and payable

13. PRIVACY AND DATA PROTECTION

13.1 Privacy Policy

Our Privacy Policy, incorporated by reference, explains how we collect, use, and protect your information.

13.2 Data Security

While we implement reasonable security measures, YOU ACKNOWLEDGE THAT NO SYSTEM IS 100% SECURE and we cannot guarantee absolute security of your data.

13.3 Breach Notification

We will notify affected users of security breaches as required by applicable law and within 72 hours of becoming aware of the breach.

14. FORCE MAJEURE

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by Spanish law. Any disputes shall be resolved in the courts of Barcelona, Spain. You consent to the exclusive jurisdiction of these courts.

For EU residents, this does not affect your rights under EU consumer protection laws.

16. MODIFICATIONS TO TERMS

We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated with 2 weeks notice. Continued use of the Service constitutes acceptance of modified Terms.

17. MISCELLANEOUS

17.1 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

17.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company.

17.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

17.4 Waiver

Our failure to enforce any provision does not constitute a waiver of our rights.

17.5 Contact Information

For questions about these Terms, contact us at:

Email: team@talktoyourdata.com